We’re all about keeping things simple. Check out the sections below for answers to your questions. Still need help? No worries—just reach out, and we’ve got you!
We accept returns only if there is an issue with your item, such as a misprint or damage. If you have any concerns, please contact us for assistance.
How do I track my order?
Once your order ships, you’ll get a tracking number via email. If you don’t see it, check your spam folder (those emails love to hide there). Still can’t find it? Reach out, and we’ll help you track it down!
How long does it take to process my order?
Processing usually takes 2-5 business days. We'll send you an email with tracking information once your order has shipped.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Right now, Wilde and Untamed is an online-only boutique. But who knows? A mobile boutique may be in the future! For now, you can shop all the badass, empowering pieces right here on our site.
Product Questions
What size should I order?
Every product has a linked [ Size Guide ], so be sure to check that out before ordering! As a general rule, we recommend sizing up if you're between sizes or want a more relaxed fit. Still unsure? Reach out—we’re happy to help!
What is the material of this product?
The material for each product is listed on the product page, under the "description" section. If you have further questions about the material, please don't hesitate to contact us.
How do I care for this product?
For best results, follow our [ Care Guide ]linked in each product description. But as a rule of thumb: wash inside out on cold, hang to dry, and avoid bleach or ironing directly over designs. Treat it with love, and it’ll stay looking badass for the long haul!
Can I see this product in other colors?
Most designs come in multiple color options—check the product listing for available choices. If you’re looking for a specific color, let us know! While we can’t guarantee it, we’ll see what we can do.
Payment Questions
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Sezzle for installment payments. If you're having trouble checking out, let us know—we’ll help you sort it out!
Do you offer installment payment options?
Yes! We offer Sezzle, so you can split your purchase into four interest-free payments. Just select Sezzle at checkout and follow the prompts—no hidden fees, no stress.
Is my payment information secure?
Absolutely. Our site is encrypted and secure, and we never store or share your payment details. Transactions are processed safely through trusted payment providers, so you can shop with confidence.
Since all our items are made to order, processing takes 2-5 business days, and shipping takes another 2-5 business days. Most orders arrive within 10 business days. You'll get a tracking number as soon as your order ships!
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and order size. We keep it as affordable as possible, and you'll see the exact cost before you complete your purchase.
Do you offer free shipping?
Yes! We offer free shipping on orders over $100, and it’s automatically applied at checkout. If for some reason it doesn’t show up, reach out and we’ll get it sorted for you!
Do you ship to P.O. boxes?
Yep! We can ship to P.O. Boxes—just make sure you enter your address correctly at checkout to avoid any delays.
Contact Questions
How can I contact customer service?
Got a question or need assistance? You can reach us by email at support@wildeanduntamed.com or fill out the [ contact form ]on our website. We’ll get back to you as quickly as we can—no question is too small!
What are your business hours?
We're available Monday through Friday, from 9 AM to 5 PM (CST). If you reach out after hours, don't worry! We'll get back to you as soon as possible the next business day.
How can I provide feedback?
We love hearing from our Wilde and Untamed family! If you’ve got feedback or just want to share your experience, feel free to reach out via email at support@wildeanduntamed.com or drop us a message through our [ contact form ].
If you’d like to leave a review about your store experience, head over to our [ testimonials page ]—we appreciate you taking the time to share your thoughts with us!
